Frequently Asked Questions

Currently, Sera Psychiatry for Women does not accept insurance. The practice operates as a fee-for-service, out-of-network provider, and payment is due at the time of service. A superbill can be provided for potential reimbursement, depending on your out-of-network benefits. Insurance participation may change in the future, and updates will be shared with patients in advance.

Therapy is available as part of care when clinically appropriate. Sessions integrate reproductive, developmental, trauma-informed, and mind–body approaches.

A referral from your therapist or primary care provider helps ensure safe, coordinated care.

As required by state licensing rules, you must be physically located in New York State during all telehealth visits.

One-time or second-opinion evaluations are available for medication questions, reproductive planning, pregnancy or postpartum concerns, menopause-related symptoms, and complex diagnostic questions.

Sera Psychiatry for Women is an outpatient practice.

The practice does not provide emergency or crisis services, inpatient or intensive outpatient care, partial hospitalization or day programs, court-ordered or forensic evaluations, custody evaluations or legal testimony, return-to-work or fitness-for-duty evaluations, disability determinations or long-term disability paperwork, workers’ compensation evaluations, emotional support animal (ESA) letters, evaluations requiring in-person examination, or chronic high-risk management requiring a higher level of care. If you need a service outside our scope, you will be guided to appropriate resources.

Visits are conducted through a secure, HIPAA-compliant video platform. You will receive instructions and a link before each session. Your camera must remain on during the appointment.

Appointments must be cancelled or rescheduled at least three business days in advance. Late cancellations or missed appointments are billed at the full session fee.

Request refills seven business days in advance. Requests sent after hours or on weekends will be processed the next business day. Controlled substances require monitoring according to NYS and DEA regulations.

Brief administrative questions may be sent via the patient portal. Clinical questions requiring assessment may incur a fee. Safety concerns should not be sent via messaging.

Sera Psychiatry is not an emergency service.

For urgent or life-threatening concerns, call 988, 911, or NYS Mobile Crisis.

During planned leave or holidays, a covering clinician is available for urgent issues such as short-term medication bridge refills and recommendations for emergency or higher-level care. Coverage does not include new evaluations, therapy, or non-urgent medication changes.

Forms and policies will be emailed when the first appointment is scheduled. All forms must be completed 10 days before the scheduled appointment.